General terms for providing accommodation services

How to book?

 

The offer of accommodation can be found on our website or by contacting the lessor directly. Please fill out the reservation request form on our website, or write us an e-mail.

 

When booking, the guest is required to pay a deposit fee of 50 % of the total charge. The deposit fee is due within 5 days after receipt of the lessor’s offer of accommodation.

 

The fee is payable by credit/debit card (MasterCard®, Maestro®, Visa, via an electronic form that you will receive when you complete a reservation request) or by bank transfer.

 

The person who paid for the reservation is a reservation holder and is responsible for paying the rest of the total charge. The reservation holder must be 18 years of age or older.

 

Upon completing the reservation, the guest confirms that he is fully acquainted with the general terms of accommodation services, which he read carefully, and that he accepts them in their entirety.

 

The balance must be paid 10 days prior to arrival according to the current price list, which can be found online and on the site.

 

The apartment rate includes: hot and cold water, electricity, cooking energy, bath towel (every 4 days) and bed linen change service (every 7 days) and residence tax.

 

Maximum capacity of our apartments is as stated in their descriptions and this includes all persons, regardless of their age. We do not allow any number of persons larger than maximum capacity in an apartment.

 

The use of the additional bed is charged an additional 25 euros per day, and is charged regardless of the age of the person using it.

 

During off-season (October-April) we can provide bookings only for groups renting 3 or more apartments at the same time.

 

 

How to pay by bank transfer

 

To pay by international bank transfer the account information is:
Matijević eksport import d.o.o., Ljubićeva 10a, Split, Croatia
IBAN HR8223300031100041568  SWIFT SOGEHR22
Account number for Croatian bank transfers is: 2330003-1100041568 (Splitska Banka – Societe Generale Group)

 

Please put the dates of your stay and the apartment name in the description box of your payment form. Also, please put in the reservation holder’s name if it’s different from the name on the account from which You are paying.

 

Our bank is Splitska Banka which is in the Societe Generale group, so to lower the transaction costs please look for a partner bank in Your country. The bank transfer costs are the guests’ responsibility.

 

 

How to pay by credit/debit card

 

If you wish to pay by credit card please send us a reservation request by filling out this form and putting “Credit card payment” in “Your Message” field.

 

Upon receiving your reservation request, we’ll e-mail You a link to a credit card payment form. To complete the transaction you have to fill out your credit/debit card information on the secure site and complete the form.

 

 

Cancellation policy

 

In case of cancelling the reservation more than 30 days prior to arrival, the lessor will return the full amount, minus the bank transaction costs of 5%. The amount will be returned within 10 days.

 

In case of cancelling the reservation 30 days or less prior to arrival, the lessor is entitled to retain the full amount of the deposit fee.

 

If you should decide to shorten the length of your stay earlier than agreed, payment must be made for the whole period you have reserved.

 

 

Upon arrival

 

Upon arrival at the reception desk, guests need to hand in their personal identification documents so they can be registered at the Tourist Board. They will have their documents back within 24 hours.

 

The lessor isn’t responsible for the guest’s personal belongings, but will do everything in their power to protect them and warn the guests of possible harms.

 

Residence tax is included in the price.

 

 

Personal data gathering and protection statement

 

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations.

 

We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job.

 

All our employees and business partners are responsible to follow the principles of confidentiality protection.

 

 

House rules

 

Guests are kindly asked to carefully read house rules upon entering the Eol apartments and abide by them during their stay.

 

These house rules define mutual relationships, i.e. responsibilities and rights of the service provider (hereinafter referred to as Lessor) and the customer (hereinafter referred to as Guest)

 

Rights and responsibilities of the guest

 

Article 1

Guest has the right to:
1. Use the apartment at all times, as well as all appliances and rooms which are at the guest’s disposal, as set out in the contract and valid regulations.
2. Use the barbecue at all times, and clean it afterwards in consideration to other guests.
3. Freely use the pool. Before entering the pool, guests are required to use the shower by the pool. They are not allowed to jump into the pool or to splash outside the pool. The pool is available until 8 pm. Guests use the pool at their own risk and in case of injury they waive the right to any kind of claims towards the lessor. Guests are not allowed to use the pool during cleaning and regular maintenance activities.
4. Possible complaints regarding the two above mentioned paragraphs should be resolved amicably with the host. If that brings no results, the guest can contact the higher authority, i.e. the company stated in the price list.

 

Article 2

Guest is not allowed to:
1. Bring in easily inflammable or explosive materials, guns, narcotics and materials (objects) with strong or unpleasant odours.
2. Smoke inside the apartment.
3. Bring in domestic and wild animals (unless previously arranged with the lessor)
4. Bring people not registered or checked-in as guests, to stay in the apartment, stay overnight or sleep there.
5. Leave household appliances, such as air conditioner and other appliances, turned on when leaving the apartment. Also, windows should be closed before leaving, or ensured against draught.
6. Take any objects, inventory and appliances out of the apartment.
7. Change the furniture arrangement in the apartment.
8. Disturb the peace between 10pm and 8am and make noise by use of radio-sets, TV or other appliances, as well as musical instruments.

 

Article 3

Guest is required to:
1. Check in after 3pm on the day of arrival
2. Abide by house rules and use rooms, inventory and installations carefully.
3. Keep the apartment clean. The lessor is not obligated to maintain the accommodation during the guest’s stay in the apartment.
4. Take care of the apartment key; the fine for a lost key is 50 EUR.
5. Pay special attention to switching off the electrical appliances, taps and the air conditioner when not in the apartment. All doors and windows have to be closed prior to switching on the air-conditioner.
6. On the first day of stay, the guest is obligated to pay a security deposit of 200 EUR in case of damages caused by the guest’s carelessness. The full amount will be refunded during checkout if the apartment is in order.
7. Check out before leaving and pay for the service, i.e. show the receipt of payment.
8. On the day of departure, the guest is obligated to vacate the premises by 10am. Staying in the apartment after 10am the guest will unconditionally be charged for an additional day with no option of further stay in the accommodation unit.
9. Dispose of garbage from the apartment in the container.
10. Fold all dirty laundry in the bathroom on the day of departure.
11. Call the lessor and together check the apartment before departure. Damage costs that are not reported on the day of departure will be required by law.
12. Pay for all the services which are not included in the price and any damages of the apartment’s inventory.

 

Rights and responsibilities of the lessor:

 

Article 4

Lessor has the right to:
1. Cancel services to the guest whose behavior disturbs peace and quiet.
2. Ask the guest for a refund should he/she lose any of the lessor’s inventory and intentionally or through neglect incur damage to lessor’s inventory, installations or furniture.

 

Article 5

Lessor is required to:
1. Ensure peace and quiet and provide the guest with assistance regarding his stay.
2. Hold the empty apartment for three days if the deposit fee had been paid and the guest has not arrived on time.
3. In case of a longer stay, change towels every five days and sheets every week.
4. Clean and tidy driveways, stairways and villa surroundings on a daily basis.
5. Give or send the guest any found or forgotten things. If that is not possible, the lessor is required to keep those things for at least 6 months, and then act according to regulations.
6. Compensate any damages caused by neglecting these house rules, by the lessor or any other person in lessor’s responsibility.

 

When starting to use the accommodation it is assumed that the guest is acquainted with the house rules and that he/she agrees to the terms and conditions emphasized in the house rules. All complaints shall be considered only if reported during the stay. Subsequent complaints will not be considered. If the guest does not accept these terms, he is obligated to leave the accommodation.

 

We wish you a pleasant stay.

Security and conversion statement

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